If you're using a Mac with macOS Mojave or earlier or a PC, make sure your computer has the latest version of iTunes. If your iPod still won't respond, gets stuck during startup, or persistently displays an Apple logo or red X, here's what to do: If your iPod is turning on but getting stuck during startup If your device still isn't turning on, it may need a repair. Don't use an adapter or cable that shows any sign of damage. Try using a different charging cable, power adapter and power source. ![]() Wait a few minutes until a charging screen has appeared or the status light on your iPod shuffle has turned orange.Ĭan't see the charging screen or orange light after 30 minutes? Here's what to do:Ĭheck that you have firm cable connections. Or you can use a USB hub, docking station or other Apple-certified power accessory. Plug the other end of the cable into a power source: use a USB adapter plugged into a plug socket or a USB 2.0 or 3.0 port on a computer (not a keyboard) that's turned on and not in sleep mode. Charge your iPod for at least 30 minutes:Ĭonnect your iPod to the charging cable that came with your device. If your iPod still isn't responding, it may have a low battery. ![]() Press and hold the Menu button and Centre (or Select) button for 8 seconds, or until you see the Apple logo.įind out how to force restart earlier models of iPod. Move the Hold switch firmly to the off position so that you can't see orange by the switch. Wait for 10 seconds, then turn your iPod on again. ![]() (If you can see green by the switch, your iPod is turned on.) Turn off your iPod using its power switch. Still need help? Plug it into a power source and then try again. Press and hold both the Sleep/Wake button and Home button until the screen has turned off. If your iPod isn't responding, use the following instructions to force restart it. Do you need help with your iPod touch instead? Force restart your iPod
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